Why doesn’t the check amount match what is in our donation report?

Start by accessing the Payment Report in your account to look up the donations after you receive your check. Just search by the date on your check or the check number to get your payment information, then click on the number of donations to see the donation detail.

Please make sure you have selected the proper date range for your check. We send your organization a check on the 15th of every month for the previous month’s donations. For example, all donations you receive in December will be sent in a check on January 15th.

If there was a credit applied to your organization’s account (ex: a donor asked for a refund), you may see a different amount in your organization’s donation report compared to your check.

Mismatched amounts may also be a result of a rounding error. Please contact us if you need more information.

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